Compliance training, or the type of training which assists employees to understand how they need to comply with ethical, policy-related and legal aspects involved in doing business, is in most cases mandated by external agencies to an organisation. What this means is that compliance with a request to have these employees complete their compliance training is usually non-negotiable.
Yet when “compliance” is mentioned it often brings up negative associations with either compliance training in the past, or having to force people to participate in something. Even if your company prefers DPO outsourcing, employees still need to be aware of compliance. You may be wondering how to encourage your employees to feel comfortable with complying with compliance training.
Here are a few ideas that you can use to ensure that compliance training is associated with experiences that will result in a willful compliance.
You Do Not Always Know What You Think You Know
If the training is able to show the learners that they do not know about everything that they may assume they know, it will make them take more notice.
Here is a basic example: have you ever thought about the number of licensed drivers of automobiles that really understand rules involved on how they should yield when they reach a four-way stop? It is clear that these rules are not set in stone for everyone, as these situations are frequently common. After I double-checked my personal understanding against a video about the driving rules, I discovered (to my surprise) that my personal understanding was actually not 100% correct, after so many years of driving.
So, what begins with so many people saying to themselves “I am wasting my time taking such a common-sense basic training course” soon becomes “I am really grateful I participated in this training before I myself made a mistake that could have been avoided”. Critical and powerful stuff.
Tie the Training Scenarios to Real-World Circumstances
Whenever possible, offer learners with a real-world dilemma or realistic scenario. Present scenarios that may tempt the learners to cross the line in order to explore and learn about these consequences in a virtual setting as opposed to real life. Give the learners reasons to discuss the scenarios within an environment that is safe.
In the article known as “How To Make Company Training Rock”, Chip Heath and Dan Heath talk about how “one team transformed a compliance training-binder into must-see TV”. When acknowledging the fact that compliance problems are filled with real-world dramas, a training team from 1 company hired filmmakers to produce 10 short episodes that dealt with touchy areas that included bosses that hit on subordinates and teams that misrepresented their expertise, along with managers that have attempted to pass along these inappropriate expenses onto the client. Another way to describe this is comedy gold.
Even though one new episode would be released every Monday, the employees began tracking the episodes down on the staging server of the company in advance. This translated into thousands of staff members that watched the pre-release training videos. This series also resulted in improving internal conversations about the compliance. These episodes break through the conversational barriers while giving employees the permission to chat about difficult topics without any shame. This translates into training gold.
Giving People the Choice
When you give employees choices, a bit of the reluctance and pressure vents off.
If for example, when you use online-training for a compliance training program, giving your employees the options of either mobile or desktop learning allows the staff members to choose where and when to learn. It is however, still important to give the learner a completion time-frame that is flexible as possible, while at the same time not leaving anything that is open-ended.
Look at “choice” from different angles. If you require 100% compliance, or all your employees are required to complete this training and pass, then the training has to be usable for every employee. If any person is not able to use the training as it was designed, you can forget about achieving 100% compliance. Certain employees may require 508c-compliant training, or they may need content that is in another language.
Prove the Compliance With Statistics
This is where the advantages associated with the use of online training-technology dedicated to compliance training will really pay off, as there is not much point when it comes to adhering to the compliance requirements when you are unable to prove that the workforce is “in compliance”.
The pros of using an online training system for your compliance training will include the ability to:
- Easily train larger customer numbers, employees or partners with heightened reuse of this content.
- Ensure each individual will be trained at one level, along with the same consistent message and content, within a set time frame, in any of the given business units or geographical locations.
- Create detailed reporting and training statistics.
- Provide test results that are instant.
- Provide customised completion certifications on the completion of every program.
- Save time and money in the way of reducing travel.
- The ability to create fast online courses with any existing training content.
- Upload audio and video along with additional content-rich files.
Compliance Does Not Need to Mean “Not Fun”
Compliance training should not feel like it is a prison sentence. Make your mandatory training fun and easy to complete, tap creatively into inherent drama which is associated with compliance problems. Also, ensure people are always learning something new, prevent scandals that arise from employee behaviour that is preventable, and maximise willingness and eagerness to comply with the requirements set out in compliance training.